PETADD

Supplier Agreement — PETADD

Version: 2026-09-16 · Last updated: 2026-09-16

1. Overview

This Supplier Agreement (the “Agreement”) governs selling wholesale through PETADD. It applies in addition to the Terms of Service, the Acceptable Use Policy and the Privacy Policy. Capitalised terms not defined here have the meaning given in the Terms of Service.

It applies to you if you register a supplier account, claim a brand page, list products, or receive orders — whether you are a manufacturer, a brand owner or a distributor.

2. Your acceptance is recorded

When you accept this Agreement we record the fact: which version you accepted, when, the account and supplier it belongs to, and the IP address and browser user agent used. We keep that record for as long as the account exists and for the period required to evidence the agreement afterwards. Historical acceptance records are never rewritten; publishing a new version creates new records going forward.

3. Supplier account and members

  • A supplier account represents one business. You confirm you are authorised to act for it and that the registration details are accurate and kept up to date.
  • You invite colleagues as members of your supplier account. You are responsible for what they do, for removing people who leave, and for the roles you give them.
  • Where the platform issues API keys for integrations, treat them as credentials: keep them secret, use them only for your own account, and rotate them if exposed. Automated access must respect the limits in the Acceptable Use Policy.

4. Verification

Supplier features that touch other businesses — wholesale pricing, ordering, messaging, claiming a brand — require Tier 2 verification. You will give us accurate business documentation and tell us if it changes. We may re-check at any time and may withdraw Tier 2 if the position has changed or the evidence no longer holds.

5. Brands

  • Claiming. You may claim a brand page if you own the brand or are authorised to represent it. We may ask for evidence and may refuse or reverse a claim. A supplier may hold the official-seller position for at most one brand; representing further brands as a distributor does not give you that position.
  • Accuracy. Brand information you publish — origin story, country, founding year, awards, certifications, assortment — must be true and not misleading. Do not claim awards, certifications or distribution rights you do not hold.
  • Moderation. Edits to a published brand page may be queued for review before they go live. We may accept, reject with a reason, or ask for changes. Rejection is not a judgement about your business; it means the submission did not meet our published requirements.
  • Instagram. If a brand page shows a public Instagram feed, it is fetched from the public profile whose handle is on the page. You confirm you are entitled to have that profile displayed on your brand page, and you can ask us to remove the connection at any time.

6. Product listings and compliance

  • Listings must describe the actual product: title, images, composition, weight or volume, packaging unit, country of origin, and any claim you make about it.
  • You are responsible for the product's legal compliance in every market where you offer to sell it: labelling, ingredient and feed law, safety, veterinary and import rules, packaging and waste rules, intellectual property.
  • You must not list products prohibited by the Acceptable Use Policy, including prescription-only veterinary medicines, live animals, counterfeits and recalled goods.
  • Recalls and safety. If a product you list is recalled or found unsafe, withdraw the listing immediately, notify affected shops, and tell us at hello@petadd.com.
  • Category placement and translations may be adjusted by us so the catalogue stays navigable. You remain responsible for the substance of the listing.

7. Wholesale pricing

  • You set your own wholesale prices, minimum order quantities and currency. You are solely responsible for them and for complying with competition law — we do not set, recommend or coordinate prices between suppliers.
  • Wholesale prices and terms are shown only to verified businesses. They are confidential between you and the shops that can see them.
  • Keep prices and availability current. If an order arrives against a price you no longer honour, say so promptly rather than silently ignoring it; an obvious pricing error may be corrected before acceptance.
  • Where the platform converts prices between currencies for display, the conversion is indicative. The currency of the listing governs the transaction.

8. Orders and fulfilment

  • An order placed on PETADD is the shop's offer to buy on the terms shown. A contract of sale arises when you accept it. PETADD is not a party to it.
  • Respond to orders within a reasonable time. Confirm what you can supply, when it will ship, and the shipping cost, either through the platform or directly with the shop.
  • Invoicing, taxes, duties, shipping, insurance and delivery terms are agreed directly between you and the shop. For orders the shop pays directly, we neither hold funds nor guarantee payment.
  • Card payments are optional and you switch them on yourself. To accept them you connect a Stripe account: identity checks, bank details and payouts happen at Stripe, not at PETADD. We charge the shop, keep the commission shown in your cabinet, and transfer the balance to your Stripe account when you mark the order shipped. Until then the money sits with us, and an order you decline or cancel is refunded to the shop in full — you receive nothing for it. Payment-processing fees are ours, not yours: they come out of our commission.
  • Returns, damaged goods, shortages and warranty claims are handled under your own published policy and applicable law. Tell shops that policy before they order.
  • Cancellations and changes should be agreed with the shop and reflected in the order record so both sides have the same history.

9. Fees

Listing and selling on PETADD is currently free, and we take no commission. If we introduce commissions, subscription plans or paid placement, we will publish the terms and give at least 30 days' notice before they apply to your account. Fees will not apply retroactively to orders already placed. Nothing in this Agreement obliges you to sell exclusively through PETADD, and we do not charge for orders you take elsewhere.

10. Content licence and warranties

  • You grant us a worldwide, non-exclusive, royalty-free licence to host, store, resize, adapt for display, translate and publish the content you supply — product and brand photography, video, descriptions, logos and trade marks — in the Services and in material promoting the Services and your presence on them.
  • You warrant that you hold the rights to grant that licence, including rights to photography, models, music in video, and any third-party marks shown.
  • The licence ends when you remove the content or close the account, save for copies in backups and in material already distributed, which age out on our normal cycles.
  • We may produce derived material from public information about your brand — such as an estimated assortment breakdown — and label it as an estimate. Ask us to correct it if it is wrong.

11. Messaging

Messaging exists so shops and suppliers can do business. Keep it commercial and civil. Do not use it for unsolicited marketing to shops that have not engaged with you, and do not route conversations off-platform to avoid our rules on conduct or record-keeping. Messages may be reviewed where a member reports them, as set out in the Acceptable Use Policy.

12. Reviews and reputation

Shops may review products and their experience with you. You must not write, buy or incentivise reviews, ask a shop to change or remove an honest review in exchange for a benefit, or retaliate against a shop for one. Genuine reviews stay up even when unflattering; you may reply where the platform offers a reply. Reviews that break the Acceptable Use Policy can be reported and will be reviewed by us.

13. Service quality

We may measure basic service signals — response time to messages and orders, cancellation rate, accuracy of listings, complaint volume — and use them to rank, highlight, restrict or remove supplier and brand pages. We may contact you first where a pattern looks fixable.

14. How we may have contacted you

We invite suppliers to join, including by email to business contact addresses published by the business itself or listed in public business directories. Every such email identifies us and carries an unsubscribe link, and unsubscribing stops further outreach. If you never want to hear from us again, say so and we keep a suppression record for that purpose only. See the Privacy Policy.

15. Suspension, archiving and termination

  • You may leave at any time. Ask us to unpublish your supplier and brand pages; orders already placed remain your responsibility.
  • We may restrict features, unpublish listings or brand pages, suspend, or terminate a supplier account for breach of this Agreement, the Terms of Service or the Acceptable Use Policy, for false verification data, for repeated infringement complaints, or where the law requires it.
  • Archiving. Archiving a supplier is a permanent, de-identifying step: the business record is retained for order history and audit, and the personal details of its member accounts are erased. It cannot be undone — after archiving, rejoining means registering afresh.

16. Liability and indemnity

  • You are responsible for your products and your dealings with shops, including product liability, and you will indemnify us against claims, losses and reasonable costs arising from them or from your breach of this Agreement.
  • We recommend you carry product liability insurance appropriate to what you sell and the markets you sell into. Where required by law in a market you serve, it is mandatory.
  • The limitations of liability in section 18 of the Terms of Service apply to this Agreement.

17. Changes and versions

We may publish new versions of this Agreement. Material changes are notified to supplier account holders by email at least 14 days before they take effect, and the version date at the top of this page changes. Acceptances recorded under an earlier version remain evidence of what was agreed then; where a new version requires it, we will ask you to accept again in the cabinet.

18. Contact

Supplier and brand questions: hello@petadd.com. Privacy questions: hello@petadd.com.