We (PetAdd.com) respect and are committed to protecting your privacy.

This privacy policy explains what personal information we may collect about you, when and why we collect it, how we use it, how we keep it secure, and your rights and choices regarding your personal information. Your privacy is very important to PetAdd, so we hope you can take the time to carefully understand how we protect your privacy.

When you visit our website, like many company websites, we may automatically collect the following information to improve your service:

Information about your browsing of our website, for example, we will collect information about the pages you visited and how you browsed our website, such as the time you visited certain pages, the products and services you viewed and searched for, and the referral source (such as how you connected to our website).

When you visit our website, based on your service and experience, cookies may be collected and set for your visit to this site. Please refer to the key terms and cookies section below.

 

What personal data we collect

The personal data we collect, store and use may include:

Your name and contact details, including mailing address, email address and telephone number

Information about your activities on our website and the device you use to browse it, such as your IP address and geographical location

If you shop online, we do not retain your payment details. However, such information may be collected by third-party payment operators.

Any other personal data you share with us.

Privacy laws consider certain categories of personal data to be sensitive data, and we generally do not collect sensitive information about you that is not related to your visit to this site.

Where appropriate, we will make it clear why we are collecting such information and how it is used.

 

Personal data of minors

We are committed to protecting the privacy of children and minors under the age of 18. If you are under the age of 18, please obtain permission from your parent or guardian before visiting this site.

 

Why we collect personal data

We use the personal data we collect to improve your experience when visiting this site, including:

 

Communicate with you

Provide you with the products, services or information you request

Process your orders

Perform our obligations under any contract entered into between you and us

Record your relationship with us

Perform analysis and market research to better understand how we can improve our products, services or information

Solicit your opinions or comments on the products and services we provide

Notify you of changes to our products and services

With your consent, send you information that may be of interest to you, including information about promotional products and services or events

If we use your personal data beyond the purpose or scope stated when it was collected, we will obtain your consent before using it.

 

How long we retain personal data

We retain personal data as long as necessary to provide products and services and to complete transactions you have requested. Or retain personal data for other legitimate purposes, such as to comply with our legal obligations, resolve disputes and enforce our rights. For example, we are legally required to keep certain types of information to comply with our statutory or regulatory obligations (such as keeping accounting records for tax purposes, or retaining your email address after you have opted out of our direct marketing communications).

Because these requirements may vary in different situations, our actual retention periods may vary greatly. However, we will regularly check and ensure that unnecessary personal data is securely deleted and completely removed from our servers (or servers).

 

Sharing of Personal Data

Under no circumstances will we share your information with any individual or organization.

 

During a restructuring

If we are a party to a merger, acquisition or sale of assets, we will continue to ensure that your personal data is kept confidential and notify affected parties before their personal data is transferred or becomes subject to a different privacy policy.

 

For Legal Reasons

We may share personal information if we believe in good faith that access, use, preservation or disclosure is reasonably necessary to:

Satisfy any applicable law, regulation, legal process or enforceable governmental request

Enforce our website Terms of Use, including investigation of potential violations

Detect, prevent or otherwise address fraud, security or technical issues

Protect the rights, property or safety of our employees, customers, website users or the public as required or permitted by law.

However, we will take steps to ensure that your privacy rights continue to be protected.

 

Your choices regarding your personal information

We may use your personal information (such as your contact details) to provide you with news and information about us and our products and services if we think it may be of interest to you.

You can choose whether or not to receive our information. For example, if you do not want to receive some or all of our direct marketing information (mail, email, SMS, phone), you can choose your preference by checking (or not checking) the relevant box on the form we use to collect your personal information.

You can also opt out of our promotional information at any time by clicking on the unsubscribe link in any promotional email or by contacting our customer service.

We are committed to giving you control over your personal information. You can customize or change your preferences at any time by contacting our customer service.

If you have indicated that you do not wish, we will stop using your personal information for marketing purposes. However, we will keep your personal information on the opt-out list to ensure that we do not continue to contact you. However, we may still need to contact you for routine administrative purposes, such as processing your order or thanking you for participating in an event.

 

Your rights

Right to access your personal data

You have the right to request access to the personal data we hold about you.

You also have the right to request a copy of the personal data we hold about you, unless a legal exception applies.

If you would like to access your personal data, please contact our customer service and send a description of the personal data you would like to view, as well as your identification document.

 

Right to correct your personal data

You have the right to ask us to correct personal data about you that is incorrect or incomplete. The accuracy of your personal data is very important to us. Therefore, if you change your email address, address or phone number, or if you think any other personal data we hold is inaccurate or out of date, please contact our customer service immediately.

 

Right to delete your personal data

You can ask us to delete some or all of your personal data, and we will comply with your request as much as possible. You can delete some personal data at any time, and some personal data will be deleted automatically. However, we may need to keep some personal data for longer than necessary. In some cases, we will not delete but retain the data in an anonymous form.

 

Right to opt-out of our direct marketing

You have the right to object to our use of your personal data for direct marketing. If you have previously consented to receive direct marketing from us, you have the right to withdraw your consent at any time.

If you wish to exercise any of the above rights, please contact our Customer Service. We may need to ask for further information and verify your identity. We will try to respond to your request fully within the statutory time limits. However, if we are unable to respond promptly, we will contact you and explain the reasons for any delay.

Please note: there are exceptions to some rights and not all rights apply in all circumstances and where you live. We recommend that you consult the guidance issued by your local Privacy Commissioner's Office for more information.

 

We keep your personal information safe

When you provide us with personal information, we take all necessary steps to protect it and ensure that appropriate technology and internal control procedures (such as limiting access to people and permissions as necessary) are in place to protect your personal information.

Any sensitive information (such as credit card information) is encrypted and protected. When you are on a secure page, a lock icon will appear on your browser.

Non-sensitive information about you (such as your email address) is generally transmitted over the Internet and cannot be guaranteed to be 100% secure. Therefore, although we do our best to protect your personal information, we cannot guarantee the security of any information you transmit to us over the Internet. You do so at your own risk.

Where we have given (or where you have chosen) a password that enables you to log in or access certain parts of our website, you are responsible for keeping your password secure and confidential. You should never share your password with anyone.

 

Transfer of Personal Data

We operate in different countries and regions and your personal data may be processed on servers (or servers) outside your country or region of residence. We may transfer your personal data between different Jebsen companies located in different countries and regions. The laws protecting personal privacy vary from country to country and some provide more protection than others. We apply the same protections described in this Policy wherever your personal data is processed. We take all appropriate steps to ensure that your personal data is protected both during transfer and at the receiving location.

The hosting service providers for our website and servers (or servers), wherever they are located, are bound by contractual terms to ensure that they have high standards of privacy protection. They are required to act only on our instructions and to take the necessary technical measures to keep your personal data secure.

 

"Cookies"

Like many other websites, we use cookies. We use cookies for a variety of purposes. For example, we use cookies to record your login information so that you don't have to enter your account password next time; to enable you to see more relevant products and services on our website; to count the number of visitors to our website; and to tailor more personalized services to your individual needs.

You can turn off cookies at any time by setting your browser options, but you may experience errors or loss of some functions when using our website.

We may also track IP addresses to: (i) solve technical problems; (ii) maintain the security of the website; (iii) restrict certain users from accessing our website; and (iv) better understand how our website is used.

 

Links to other websites

Our website may contain links to websites operated by other organisations. This privacy policy applies only to our website. Therefore, when you visit other websites, you should also read their privacy policies. We are not responsible for the privacy policies and practices of these other websites, even if you use links on our website to connect to or visit those websites. This also applies when you link to our website from a third-party website.

 

Changes to this Privacy Policy

We may review and change this Privacy Policy from time to time and will indicate the date of the most recent update. However, we will not reduce your rights under this Policy without your explicit consent. If there are significant changes, we will provide a more prominent notice, such as sending you an email notification of the changes to the Privacy Policy.

 

Contact our customer service

You can contact our customer service by:
Send an email to: service@petadd.com;
Get more contact information through the Contact Us page;