Dear customers:

Thank you for choosing our service. In order to let you better understand the delivery service we provide, please read the following delivery policy carefully:

 

1. Delivery method

We provide a variety of delivery methods to meet the needs of different customers according to your region;

 

2. Delivery fee

a. The delivery fee depends on the selected delivery method and region. During the checkout process, the system will automatically calculate and display the corresponding delivery fee.

b. Free delivery will be provided if the conditions are met according to the event preferential policy.

 

3. Delivery time

Standard delivery usually takes [7-15] working days to arrive.

If you need expedited delivery, you can contact customer service to obtain the specific time.

Please note that there may be delays during holidays and promotions, and the specific arrival time is subject to logistics information.

 

4. Delivery range

a. Our services cover most cities and regions across the country. Some remote areas may not be able to provide services or require additional delivery fees

b. If you have placed an order and cannot deliver, we will refund the amount to you.

 

5. Order Tracking

Once your order is shipped, we will send the logistics tracking number via SMS or email. You can check the order status by logging in to our website or the official website of the third-party logistics company.

 

6. Delivery Problem Handling

a. We purchase transportation insurance for each delivery. Please ensure that your product and quality are not damaged when signing for it;

b. If you encounter any delivery problems (such as delays, package damage, etc.), please contact our customer service team in time. We will do our best to provide you with a solution.

 

7. Special Notes

For special or large items, the delivery time and cost may vary. Please refer to the specific instructions on the product details page.

In some cases, due to force majeure (weather, traffic, etc.), we may not be able to deliver your order on time. We apologize for the inconvenience caused to you.

We are committed to providing every customer with a high-quality service experience. If you have any questions, please feel free to contact us.

 

8. Return Policy

a. You can apply for a return free of charge, and you will be refunded immediately after receiving your return.

b. Please ensure the integrity of the product before returning it.

 

9. Delivery address

a. Ensure the authenticity of the delivery address provided;

b. Please contact customer service if you want to modify the delivery address for a product order;